Author: Kim Hatton

When You Can’t Leave: Designing for the Flight Reflex in Airports, Venues, and Hospitals

In high-stimulus public spaces, our bodies do more than react – they strategise.
Airports, hospitals, and stadiums all evoke subtle “Flight” responses: scanning, pacing, early exits.
Understanding how threat appraisal drives behaviour can help architects and planners design calmer spaces – and reveal why relaxation, not excitement, predicts dwell, spend, and satisfaction.

Read More

Why Big Business Struggles to Belong in Small Towns

When big business arrives in a small town, success isn’t measured only in sales. Southerly Ten’s patience in Gippsland shows how trust can be earned, while Woolworths and Bendigo Bank reveal how quickly it can be lost. Small towns measure belonging not in quarters, but in decades. This article explores why culture, memory, and legitimacy matter more than profit when corporates cross the town gate.

Read More