Its always a pain when you’re in a hotel room and you want to check in electronically for your return flight – only to find there’s no printer. To deal with this, BA have launched the capacity to checkin via your mobile phone. It won’t stop you having to queue if you’re flying internationally but its probably going to be a great help when you’re flying within the UK or perhaps even within the EU – not sure how it will work for those.
The Psychology of Retail: What Cows and Casinos Reveal About Customer Behaviour
What do dairy cows and casinos have in common with supermarkets, airports, and resorts? More than most retailers realise. This article explores the behavioural systems that shape customer flow, reduce friction, influence time perception, and drive sustainable yield. From routine and reinforcement to stress and throughput, the mechanics behind milk production and gambling floors reveal powerful lessons for retail strategy, customer experience design, and revenue optimisation.
