Landside Tax Free at Changi

Changi are moving from soft launch to full blown promotion with their “You Shop, We Absorb GST” promotion landside in T3. Basically the promotion makes Changi Landside GST free. Not as good as duty free perhaps but still a good saving for visitors to the...
Versace relaunches Versus for lower end consumers

Versace relaunches Versus for lower end consumers

Versace CEO Giancarlo Di Risio was emphatic when he stated that Versace would not drop its prices due to the economic climate. However, the fashion house seems to have come up with another way of dealing with the less well heeled who aspire to the Versace label. they...
Lonely Planet pessimistic about travel recovery

Lonely Planet pessimistic about travel recovery

Lonely Plant have cut staff numbers by around 10% in the face of declining sales. That in and of itself is sad but not really that newsworthy. What we did find interesting was the statement by Stephen Palmer, Lonely Planet CEO, that the global market for travel was...
Godiva concept store in Tokyo

Godiva concept store in Tokyo

Godiva’s flagship concept store in Harajuku Tokyo is another wonder of design from Wonderwall and the team who work on Uniqlo. Godiva’s idea was “treat thyself”  which was communicated for the Japanese market by mixing the more traditional...
JetBlue’s JFK T5 for Kids

JetBlue’s JFK T5 for Kids

Most airports aren’t that kid friendly, with the possible exception of Changi. Certainly in the US they’re not know for providing children with much. JetBlue’s T5 is certainly not orientated toward kids but it does deal with the fairly well. Firstly...
Versace relaunches Versus for lower end consumers

JetBlue’s JFK T5 & Customer Service

Customer service is one of JetBlue’s hallmarks, so its interesting to see how they’ve integrated it into T5 (aside from in the design elements & facilities). One of the first thing which perhaps you notice is the number of Customer Information Desks....