Its not a bad idea, one of the problems with looking up hotel websites is that you get a couple of photos of rooms if you’re lucky, and no real sense of the hotel or resort itself.  Some people revert to looking at review sites like tripadvisor or even Flickr for more “real” images of a hotel.

What a few hotels and resorts have started doing is releasing videos which give a better sense of the experience you will get at the resort, via YouTube.  Of course sometimes guests do too and those aren’t always so glowing.

One of the better series I’ve seen is the ones by InterContinental.  From the absolutely stunning photography of the ones from French Polynesia to the more practical guided tours by their Concierge in Bali, these YouTube videos are a good way to give potential guests a better feeling for the resort or hotel.

The Psychology of Retail: What Cows and Casinos Reveal About Customer Behaviour

The Psychology of Retail: What Cows and Casinos Reveal About Customer Behaviour

What do dairy cows and casinos have in common with supermarkets, airports, and resorts? More than most retailers realise. This article explores the behavioural systems that shape customer flow, reduce friction, influence time perception, and drive sustainable yield. From routine and reinforcement to stress and throughput, the mechanics behind milk production and gambling floors reveal powerful lessons for retail strategy, customer experience design, and revenue optimisation.

The Cost of Performing Rest

The Cost of Performing Rest

Modern systems have turned rest into something we perform rather than something that restores us. This essay explores why holidays often fail to renew people, how work and the holiday industry reinforce the problem, and what real restoration actually requires.

The New Luxury Signal: Emotional Stability

The New Luxury Signal: Emotional Stability

Luxury resorts used to sell status and spectacle. Now they sell something quieter: relief. Guests arrive overloaded, and the best resorts are redesigning around sensory calm, reduced friction, and emotional steadiness. Modern luxury is less about what you add, and more about what you remove.