Changi have a number of these to service duty free, post, food etc. They’re a terrific idea to tap into that lost PSR when people go to the departure gates early. Or in Changi’s case to deal with shopping for short transit stops.
The Psychology of Retail: What Cows and Casinos Reveal About Customer Behaviour
What do dairy cows and casinos have in common with supermarkets, airports, and resorts? More than most retailers realise. This article explores the behavioural systems that shape customer flow, reduce friction, influence time perception, and drive sustainable yield. From routine and reinforcement to stress and throughput, the mechanics behind milk production and gambling floors reveal powerful lessons for retail strategy, customer experience design, and revenue optimisation.
