You have to give the Ritz-Charlton points for being innovative. They have all the standard rose-petal baths, butlers etc. Now they’ve come up with a new idea to create family togetherness. This one is “Pillow Games” available at the Rize in Palm Beach. For US60 you can order a “Family Pillow Fight” consisting of a bag of 30 small pullows and a CD with pillow-fight appropriate music. No don’t ask me what “pillow-fight appropriate music” is – I have no idea!
The Psychology of Retail: What Cows and Casinos Reveal About Customer Behaviour
What do dairy cows and casinos have in common with supermarkets, airports, and resorts? More than most retailers realise. This article explores the behavioural systems that shape customer flow, reduce friction, influence time perception, and drive sustainable yield. From routine and reinforcement to stress and throughput, the mechanics behind milk production and gambling floors reveal powerful lessons for retail strategy, customer experience design, and revenue optimisation.
