Prague Airport has had a bad reputation for a while now because of taxi drivers routinely ripping off tourists.
They’ve been trying to fix that and attempts have been made to standardise fares to/from the airport.
The reputation of Prague airport being a ripoff however isn’t being helped by their food prices. Popular wisdom in airport pricing says you should price benchmark products (like coffee & beer) at roughly the same as city prices.
However at Prague Airport, a latte is 110Kc (vs 40Kc in the city) – for Aussies thats $7 for a cup of coffee. A beer costs about $7 (vs $2 in the city) and a cheeseburger from one of their cafes was a whopping $17!.

McDonalds since they opened there have been going well with their more reasonably priced food but thats creating unmanageable queues at McDonalds and chewing up valuable dwell time (read spending time).

Prague Airport have recently commissioned a major research study into what passengers want in airports. It will be interesting to see if any issue is able to see daylight if there’s that much problem with pricing.

The Psychology of Retail: What Cows and Casinos Reveal About Customer Behaviour

The Psychology of Retail: What Cows and Casinos Reveal About Customer Behaviour

What do dairy cows and casinos have in common with supermarkets, airports, and resorts? More than most retailers realise. This article explores the behavioural systems that shape customer flow, reduce friction, influence time perception, and drive sustainable yield. From routine and reinforcement to stress and throughput, the mechanics behind milk production and gambling floors reveal powerful lessons for retail strategy, customer experience design, and revenue optimisation.

The Cost of Performing Rest

The Cost of Performing Rest

Modern systems have turned rest into something we perform rather than something that restores us. This essay explores why holidays often fail to renew people, how work and the holiday industry reinforce the problem, and what real restoration actually requires.

The New Luxury Signal: Emotional Stability

The New Luxury Signal: Emotional Stability

Luxury resorts used to sell status and spectacle. Now they sell something quieter: relief. Guests arrive overloaded, and the best resorts are redesigning around sensory calm, reduced friction, and emotional steadiness. Modern luxury is less about what you add, and more about what you remove.