After a major renovation of Terminal B and rave passenger reviews, Logan Airport’s master concessionaire BAA Boston has reported a 52% increase in spend per pax.
Spend per passenger (PSR) rose from US$7.42 at the start of the project to US$11.25 by the end of 2008.
The project resulted in 20 new stores including a Duty Free Americas shop, a Sunglass Hut outlet and a Techshowcase electronics store.
Most people believe they are making independent decisions. In reality, they are responding to systems they cannot see. From algorithms to economic structures to social norms, the real driver of behaviour is rarely the individual—it’s the environment shaping what feels possible, reasonable, or true.
Most environments are designed to stimulate. The most effective ones do the opposite. Calm doesn’t slow decisions—it improves them.
Some environments push behaviour. Others remove the need to push at all. The difference lies in how friction is designed—or eliminated.
What if many of our biggest crises are temporal? This article explores how modern assumptions about time quietly shape aged care, climate policy and governance.