In March, World Duty Free will open its new Connoisseur Bar in Heathrow’s T5. The new concept will allow passengers to sample and explores a range of cognacs and malts. The bar is located within one of the Duty Free stores and will feature a team of trained experts offering one-to-one tasting sessions tailored to customer’s requirements and personal tastes.
It is reported that Glenfiddich, Balvenie and Bowmore will be producing new malts exclusively for the launch of T5.
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That overpriced chocolate bar at Gate 14 wasn’t about hunger—it was about control. In this in-depth essay, we explore how Mood Repair Theory explains airport retail behaviour, especially in high-stress domestic terminals, and what airports can learn from global best practice to meet travellers’ emotional needs.
Inside every old town lives a new story—emerging not instead of, but because of what came before.
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