Changi have a number of these to service duty free, post, food etc. They’re a terrific idea to tap into that lost PSR when people go to the departure gates early. Or in Changi’s case to deal with shopping for short transit stops.
Airport Retail and the Psychology of Stress: What Makes Travellers Spend?
That overpriced chocolate bar at Gate 14 wasn’t about hunger—it was about control. In this in-depth essay, we explore how Mood Repair Theory explains airport retail behaviour, especially in high-stress domestic terminals, and what airports can learn from global best practice to meet travellers’ emotional needs.
