Not unique perhaps but nevertheless good, JFK T5 has a “pet relief area” for pets to do, well, what they do, after getting off or on a flight. Situated right next to baggage carousel 6 its a large, completely fenced off area with a single gate. The ground is covered in soft wood chips and its cleaned regularly. There are poop bags, trash cans and two blue fire hydrants along with a couple of benches for humans.
Frictionless vs Soulless: The Hospitality Threshold
As hospitality automates for efficiency, a critical line is emerging. Explore the hospitality threshold — where frictionless design becomes soulless, and which moments must stay human.
