In March, World Duty Free will open its new Connoisseur Bar in Heathrow’s T5. The new concept will allow passengers to sample and explores a range of cognacs and malts. The bar is located within one of the Duty Free stores and will feature a team of trained experts offering one-to-one tasting sessions tailored to customer’s requirements and personal tastes.
It is reported that Glenfiddich, Balvenie and Bowmore will be producing new malts exclusively for the launch of T5.
Small towns do more than change the scenery. They give visitors a break from themselves. This piece unpacks how nostalgia and tradition create identity relief that boosts spend, dwell time, and community value. Practical takeaways for tourism, luxury, food, museums, and policy.
Guests pay for days yet remember minutes. The peak end rule explains why a stay often lives or dies on one high moment and the day of departure. What works, what fails, and how to design the arc so memory carries your brand home.
Airports, resorts, and luxury boutiques don’t just sell products. They sell time — scarce, abundant, distorted, or timeless. This essay explores how time shapes shopping behaviour.
Retail has doubled down on experience design to win back emotion and attention. But when design becomes control, engagement collapses into performance.