After a major renovation of Terminal B and rave passenger reviews, Logan Airport’s master concessionaire BAA Boston has reported a 52% increase in spend per pax.
Spend per passenger (PSR) rose from US$7.42 at the start of the project to US$11.25 by the end of 2008.
The project resulted in 20 new stores including a Duty Free Americas shop, a Sunglass Hut outlet and a Techshowcase electronics store.
The frustration with institutions isn’t wrong. But the explanation usually is. The problem isn’t political will or institutional timidity. It’s a design built for a world that no longer exists.
Efficiency built the care systems we have. It is not sufficient to sustain them through what’s coming. The pressures arriving into health and aged care are structural, not cyclical, and the response needs to match.
The model is sound. The assumptions have been stress-tested. And the project is still harder to deliver than the numbers suggested. The problem isn’t the modelling. It’s what the model assumes about the world.